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Order Discrepancies
We take every precaution to ensure that your ordered is packed correctly, and beautifully! However, we’re aware that mistakes can and do happen, so if there is an error in your order (i.e you received an incorrect item/an item was missing), please inform us via email ( within 7 days of order receipt and we’ll be happy to rectify this for you as quickly as possible.


You can pay on our website via Paypal, with your credit card, or using AfterPay.
Our credit card payments are processed by Stripe. When you pay with your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. They are encrypted and securely processed by Stripe.
Paypal is a world renowned online payment gateway, with added purchase protection programs and no hidden fees. For more information about how Paypal protects buyers, head to and click on ‘Security Centre’.
AfterPay is a buy-now, pay-later service that divides your order cost into 4 x interest-free fortnightly payments. For more information on how AfterPay works, visit

Discounts will run for their specified time period only, and must be applied during the checkout process – they cannot be applied after an order has been placed. Any discount requiring a code (including your Welcoming code) cannot be combined with other coded discounts.


All Australian orders are posted via Australia Post. If your order hasn’t arrived within 14 days of the shiping date, please contact us so we can check on this for you! For international orders, we offer both tracked and untracked services. Please be aware that if you choose an untracked service at checkout, we cannot be held responsible for order delivery once the items have left Australia. Please also note that any duty, customs or other local charges imposed by your home country are your responsibility.

skin & satori ABN 80 139 365 355